Patient Advocate / Senior Staff Assistant
Job No: 495921
Department: PATIENT ADVOCACY
Local Title: Patient Advocate / Senior Staff Assistant
Budget Title: Teaching Hospital Senior Staff Assistant
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Patient Care Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors. Bargaining Unit: UUP Job Summary: The Department of Patient Advocacy at SUNY Downstate Health Sciences University is seeking a full-time Patient Advocate / TH Senior Staff Assistant. The successful candidate will:
- Report to the Chief Experience Officer proactively on relevant, serious issues requiring immediate action.
- Act as a greeter in the main hospital lobby, to welcome patients and family members to the hospital and assist with directions to visit patients and clinic appointments.
- Assist in the facilitating patient flow in the Emergency Department by helping ED staff resolve complaints and address patients concerns in the moment.
- Screen employees, vendors and visitors daily.
- Serve as a liaison between patient, family members and staff, to resolve issues.
- Assist with helping patients find clinic appointments and patient visitations.
- Answer incoming calls regarding patient complaints in a professional and courteous manner.
- Investigate and respond to patient/family member complaints promptly.
- Document patient complaints in the Complaint Tracking System.
- Demonstrate responsibility for adhering to the compliant management process for prompt resolution.
- Serve and protect the UHD community by adhering to policies/procedures and professional standards.
- Educate patients about their rights, as needed.
Required Qualifications:
- High School Diploma or equivalent.
- Familiar with computer systems and basic Microsoft Office.
- 2+ years of work experience.
Preferred Qualifications:
- Bachelors or Associate Degree preferred.
- Work experience in a health care setting preferred.
Work Schedule: Variable Days; 8:00am to 4:00pm Salary Grade/Rank: SL-3 Salary Range: Commensurate with experience and qualifications Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) ###-#### or via email at ...@goer.ny.gov. Equal Employment Opportunity Statement: SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws. Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ...@downstate.edu
Advertised: July 02, 2023 Eastern Daylight Time
Applications close: