Job DetailsJob LocationCullman Regional Medical Center - Cullman, ALPosition TypeFull TimeJob ShiftDayCall Center AgentJob Summary:
- Answer calls and type messages into our electronic medical record system.
- Independently create and schedule appointments within the electronic medical record.
- Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
- Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
- Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
- Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
QualificationsEducation: High school diploma or equivalent required. Associate's degree preferred. Experience: Two years of customer service experience in a call center, physician's office, or health-related service.Additional Skills/Abilities: Excellent customer service skills, strong typing/computer skills, and a basic understanding of insurance terminology are required.