Patient Call Center Representative
: Job Details :

Provide scheduling support for multiple outpatient clinics. Obtain and enter demographic and insurance coverage information. Verify and update patient information, ensuring all events are documented in the patients electronic medical record in accordance with departmental requirements. Protect the financial integrity of TTUHSC El Paso by discussing insurance eligibility, payment options and screening for eligibility. Proactively contact patients to follow up on missed appointments, or remind them of upcoming visits. Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment plans, or adherence to follow-up care instructions. Utilize professional and timely problem-solving skills to connect the caller with appropriate staff and/or services in the event of issues/concerns are outside of the Patient Call Center Representatives scope. Develop and maintain knowledge of the full range of services offered by TTUHSC El Paso/ Texa...Call Center, Patient, Representative, Healthcare, Education