Patient Call Center Representative
: Job Details :

Position DescriptionResponds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. Provides a positive first impression to customers, offering one call resolution when within scope.Preferred Qualifications* Excellent communication (written and verbal) and interpersonal skills.* Demonstrated ability to respond to inquiries and concerns effectively, professionally, and in a timely manner.* Previous experience in a healthcare call center.* Previous experience performing complex patient scheduling.* Knowledge of basic medical terminology.* Experience with Electronic Health Record (EHR) Systems or healthcare scheduling software.* Bilingual- English and Spanish.Required Qualifications* High school diploma or GED.* One (1) year customer service, multi-line call agent and/or call center experience. Healthcare setting preferred.