Description Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Passion for Outstanding Guest & Patient Service
- Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
- Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
- Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
- Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted
Contributing to a Culture of Retail Sales Excellence
- Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
- Learn product assortment and products' associated health benefits.
- Constantly seek out ways to educate patients about add on products to drive additional sales
- Understand daily, weekly, and seasonal promotions and sell product against these initiatives
- Fully participate in staff sales initiatives
Reinforcing an Environment of Compliance
- Follow compliance procedures to assure all activities and transactions follow MCA regulations and Far & Dotter SOPs
- Follow HIPAA guidelines
Delivering Operations Excellence
- Ability to execute the picking and packing of retail orders, processing transactions, checking consumers in, and assisting consumers as they shop our wellness boutique.
- Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
- Clean and straighten communal and public spaces daily to maintain a hygienic environment
Functional Areas
- Perform tasks assigned by direct supervisor that may be related to the PCA's functional department
Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Education and Experience: High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality or guest service sales experience; or equivalent combination of education and experience Other Qualifications:
- Strong guest service skills
- Social, friendly and outgoing demeanor
- Ability to positively interact with patients and the public
- Ability to empathize and understand challenges patients have with their heath
- Ability to recommend products to patients based on their individual needs.
- Advanced understanding of cannabis industry and products
- Desire to work in a team environment
- Ability to work in a fast paced, busy, unpredictable environment
- Ability to follow existing processes and procedures
- Ability to work normal retail hours (nights, weekends and holidays)
Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Must be 21 years old. As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.