Patient Care Advocate
Location: SarasotaJob Type: Full-Time
Salary: 50k, Bonus available for high performance.
Position Overview:
PhysMED is seeking a compassionate and knowledgeable Patient Advocate to assist auto accident patients in navigating their treatment and care journey. The Patient Advocate will act as a liaison between patients, medical professionals, and legal teams, providing essential support throughout the complex process of recovery in the Florida auto accident landscape. This position plays a key role in ensuring patients receive high-quality care, understand their treatment options, and stay informed on legal and insurance-related matters.
Key Responsibilities:
- Patient Guidance: Serve as the primary point of contact for patients, guiding them through their treatment plans, answering questions, and providing clarity on their medical care.
- Case Management: Assist patients in managing their care plans, including scheduling appointments, coordinating procedures, and ensuring all medical documentation is accurate and complete.
- Insurance and Legal Navigation: Help patients understand the complexities of auto insurance claims and collaborate with personal injury attorneys, ensuring patients are informed about their case status and next steps.
- Advocacy: Ensure patients are receiving proper care and services, advocating on their behalf when needed to ensure their needs are met.
- Education: Educate patients about their rights under Florida law concerning personal injury protection (PIP) benefits, medical care options, and the process of recovery.
- Collaboration: Work closely with the clinical team, legal professionals, and insurance adjusters to ensure seamless communication and coordination of care.
- Record Keeping: Maintain detailed records of patient interactions, care plans, and relevant communications..
Recommended Qualifications:
- Strong customer service skills. Ability to handle customer objections and lead disgruntled patients to a satisfying solution and a superior patient experience.
- Experience in a healthcare setting, case management, or patient advocacy (experience in personal injury or auto accident-related care is a plus)
- Knowledge of Florida auto accident and personal injury laws is desirable
- Strong interpersonal and communication skills, with the ability to handle sensitive and complex situations
- Experience working with insurance companies and legal professionals is a plus
- Proficiency in using patient management software is a plus
- High attention to detail and excellent organizational skills
- Ability to work independently and as part of a team in a fast-paced environment