Location: Syracuse,NY, USA
**Overview**
**Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
**Job Summary:** Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.
**Responsibilities**
+ Responsible for accurate data entry of incoming prescriptions, if required
+ Responsible for accurate selecting billing and shipping methods for incoming patient orders
+ Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
+ Document patient reported information into TherigySTM
+ Provides resolution to customer service issues to ensure member satisfaction
+ Work with members to provide resolution to payment related issues on accounts/orders
+ Maintain and keep reasonable production as determined by supervisor
+ May assist in orienting and training new employees
+ Responsible for completing all mandatory and regulatory training programs
+ Perform other duties as assigned
**Qualifications**
**Attendance Requirements:**
+ Must be available, and on-time for scheduled work shifts.
+ Must be able to work nights and weekends, as required.
**Educational Requirements:**
+ Minimum: High School Diploma or GED
+ Preferred: Pharmacy technician or related certification
**Experience:**
+ Experience in a customer service-related field
+ Preferred: 6-12 months experience as a pharmacy technician
**Required** (Mississippi Employees):
+ Registered with the State of Mississippi as a Pharmacy Technician
**Special Conditions of Employment:**
+ Drug test
+ Initial and continuous exclusion and sanction/disciplinary monitoring
+ Any and all additional eligibility requirements based on the specific position
Compensation
$15.84-17.69 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.
**KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state** **,** **and federal regulations as it pertains to minimum wage requirements** **.**
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**Job Locations** _US-NY-Syracuse_
**Posted Date** _1 day ago_ _(6/4/2024 1:13 PM)_
**_Requisition ID_** _2024-12717_
**_# of Openings_** _2_
**_Category_** _Pharmacy_
**_Location : Location_** _US-NY-Syracuse_