Location: Burbank,IL, USA
Our company is growing and we are looking for an AWESOME team player to join our already amazing team! Our exciting opportunity is for someone who brings a high level of energy and excitement to our growing dental practice as a Patient Care Ambassador!
A little bit about our company:
We are an Inc 5000 fastest growing company. We are a Dental Partnership Group, meaning we are more than dentists - we're supportive, caring and collaborative partners to growth. Our company core values are our guiding light to every decision we make and you will see these qualities from the leadership team throughout the company:
● Team oriented - We succeed as a team and we make mistakes as a team. We learn from each other and provide a culture of sharing best practices and helping our colleagues grow.
● Excellence - The pursuit of excellence is far from perfection; we're human! Excellence is the quality of being outstanding in everything we do, from the way we treat our teams to the services we provide our patients. And when we fall short, we acknowledge and hold ourselves accountable to doing better the next opportunity we get.
● Humility - We love to celebrate our victories, but we stay open to feedback and self reflection on ways that we can do better. We all have strengths and we recognize where we have our opportunities for growth.
● People-focused - Our people are at the epicenter of everything we do. Without amazing people, we can't have an amazing organization. That's why we think about the impacts of our decisions on our people and we hold our patients' experiences as a top area of focus.
● Committed, Professional, Reliable - We're committed to our company, our people and our patients. We don't run in the other direction when we face challenges, we deal with them head on. This has created an organization with clarity and speedy decision making that's been a key component to our success.
What you'll be doing:
● All things reception- greeting patients, answering phones, checking patients in and out, insurance verifications, etc.
● Presenting investment options to patients
● Removing barriers to patient care - finding ways to say 'YES!'
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As a growing team player you will:
● Maintain a positive and collaborative team culture
● Work collaboratively with the Practice Manager to ensure efficient scheduling, follow ups and great communication with our patients
● Be accountable for your role to ensure deadlines are met, goals are met or exceed daily, weekly and monthly
● Participate in weekly meetings and share suggestions and ideas for improvement
● Find solutions to challenges and take ownership of mistakes
● Be someone dependable and reliable (show up on time, stay when the patients need you, have reliable transportation)
● Be a culture champion and show support of the company both verbally and in your actions
● Present treatment to patients and break down financial arrangements to get patients started in their treatment
● Provide patients with a red carpet experience worthy of a 5 star google review -(answer phones with a smile, be positive, empathetic and convey that to patients)
Skills/Qualities we would like you to have:
● Excellent phone skills
● A positive, upbeat attitude in busy environment
● Professional and courteous communication
● Superb time management and organization
● Attention to detail
● A high level of self accountability
● Trustworthy, sincere and empathetic
● A high regard for confidential information and strong ability to communicate effectively with patients and managers
This is a full time position which will include Monday to Friday and some Saturday availability. We know you work hard and believe your experience should align with our expectations. We offer a fun and rewarding atmosphere, initial training and continuing education, and personal growth opportunities for advancement in our growing company.
Compensation and Benefits:
● Competitive Salary (based on experience)
● Incentive plan commensurate with meeting or exceeding goals
● 1 week PTO after 1 year of employment
● Dental and Medical Benefits (PPO and HMO plus HSA available)
● Voluntary benefits such as life insurance and disability
If you want to be a part of an amazing organization, demonstrate the qualities needed for the role and our core values resonate with you, then we want to hear from you!