Patient Care Coordinator
: Job Details :

Business Unit: Otto Bock Patient Care, LLCLocation:Wyomissing, PA, US, 19610Contract Type: regularScope of employment: full-timeContact Person: Lorraine MillerContact Information:Job ID: 7392Summary StatementFounded in 2004, Ability Prosthetics and Orthotics (APO) is a prosthetic and orthotic (O&P) company founded under one simple but meaningful principle: Enhance the health and well-being of all our patients through artificial limbs and braces that fit their bodies — and their lives. With our comprehensive care philosophy and trained practitioners, we manage our patients' care from top to bottom, raising the bar on what they can expect from a prosthetic and orthotic company. In 2020, Ability Prosthetics and Orthotics joined Ottobock Patient Care. Together, we are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.We are currently looking for a Patient Care Coordinator at our Wyomissing, PA location.Duties & ResponsibilitiesProvide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.Ensure customers receive the best service possible and concerns are satisfactorily resolved.Communicate with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.Collect medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases.Create patient account profile in the Medical Record system.Perform light shipping and receiving duties of products as needed.Maintain a clean office work environment.Handle cash payments from patients.Meet work standards by following production, productivity, quality, and customer service standards established by the company.Comply with Corporate Compliance and HIPAA responsibilities.Perform other duties and special projects as assigned.QualificationsProficient in MS Office and databases.Outstanding communication and interpersonal skills.Demonstrated ability in critical thinking and problem-solving.Excellent organizational, analytical, and time management skillsHigh school diploma or equivalent.Two years of office administration experience, preferably in a medical/dental/therapy office.Experience with medical terminology, accounts receivable, insurance collections or billing preferred.Knowledge of Medicare, Medicaid preferred.Customer service experience.BenefitsMedicalVisionDentalHealth savings accounts with employer contributionFlexible spending account optionsCompany-paid life insurance policyPaid time offCompany holidaysFloating holidays100% company-paid short & long-term disability401k match up to 3.5%Diversity at OttobockFor us, the focus is on treating each other with respect and enjoying our work. We value diversity and therefore expressly welcome all applications regardless of gender, age, nationality, disability, ethnicity and social origin, religious beliefs or sexual orientation. This includes special consideration for severely disabled individuals with equal suitability.Your future at OttobockOttobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!Nearest Major Market: Reading PAJob Type: Full-time