Patient Care Coordinator
: Job Details :

DescriptionDo you want to make a difference in your community?Do you enjoy working with a diverse team helping a diverse patient population?Are you exploring career opportunities where you can be trained and enjoy continued professional growth?Are you a seasoned dental receptionist looking for a home?We offer competitive salary and generous benefits including paid time off, retirement, medical, dental, vision, wellness and continuing education. You will also benefit from consistent hours and schedules. We have been voted as one of the Best Places to work in the Bay area for the past 11 years. We are nationally recognized for having best practices in the provision of dental care and for our quality improvement program. We are located in beautiful wine country, between rolling hills and the rugged coast.FULL TIME EMPLOYEE BENEFITS:21 Days of Paid Time Off10 Observed HolidaysMedical Insurance (Entire deductible paid by us!)30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)Dental InsuranceVision InsuranceGym Membership Discounts at Active Wellness Center and 24-Hour Fitness!401K Matching after 1 year of employmentFlexible Spending Account, Dependent Care FSALife Insurance (included at no cost to the employee)Long Term Disability (included at no cost to the employee)Employee Assistance Program (included at no cost to the employee)Summary: The Dental Patient Care Coordinator I is the initial resource person for patients entering the Petaluma Health Center Dental Clinic, and sets the tone for welcoming patients. Responsible for managing all aspects of the practice's schedule. Responsible for managing a variety of other duties related to prospective and existing patients, including coordinating all elements before, during, and following the patient appointment.Areas of Responsibility:Responsible for greeting, timely patient registration, check in and check out proceduresIntroduce new patients to the practice by going over health history, explaining the doctor's examination, and describing any other features about the practice that should be highlightedConducts treatment consultations with all new patients and with existing patients when new treatment plans are createdSchedules appointments according to policy and scheduling templates. Maintains the practice schedule on a daily basisUnderstands the practice's policy on working with dental benefit plans and is prepared to educate patients on their dental benefits. Coordinates this effort with their supervisorKeeps the dental record up to date; works on CC list, ASAP list, Active/Inactive list, Referrals list, Unscheduled treatment plans as delegatedEducation/Experience:High school graduate or equivalentMinimum of 1-year experience in a health care related field or customer service experienceExperience providing strong customer serviceDental experience preferredLanguage Skills: Ability to read and write English and Spanish effectively required.Petaluma health Center is an Equal Opportunity Employer. Petaluma health Center does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.