Join Our Team as a Patient Care Coordinator at The Hearing Place!At The Hearing Place, our Audiologists are driven by a shared passion for delivering exceptional care for hearing loss, tinnitus, and other hearing-related conditions. As a Patient CareCoordinator, you'll play a vital role in ensuring each patient's experience is welcoming, compassionate, and supportive from their first phone call to their final interaction with us.What You'll Do:
- Patient Interaction: Serve as the welcoming voice and face of The Hearing Place, guiding patients through the new patient process, managing ongoing services, and providing a familiar, family-like environment.
- Office Management: Open and close the office, maintain a clean and professional front desk area, and ensure our clinic reflects a positive, caring atmosphere.
- Communication: Handle inbound and outbound phone calls with empathy and clarity, ensuring all patients feel heard and valued.
- Administrative Tasks: Construct and maintain manual/electronic patient files, chart notes, audiograms, legal documents, and correspondence. Manage hearing aid orders, payments, and patient invoices efficiently.
- Inventory: Responsible for the receiving, inspecting, processing, and shipping of all hearing aid orders, batteries, and hearing aid accessories.
- General Office Duties: Assist with various administrative tasks to support the smooth operation of the office.
What We're Looking For:
- Client-Centric: A passion for working with people and a commitment to providing compassionate care.
- Communication Skills: Excellent verbal skills are essential, especially for interacting with patients who have hearing impairments.
- Organizational Skills: Highly organized with a professional, outgoing demeanor.
- Tech Savvy: Comfortable with learning new software and navigating computer systems.
- Adaptability: A reliable, self-starter who can adapt to various tasks and accommodate patient needs.
Desired Experience:
- Experience: 3+ years in a professional customer service or administrative role. Medical office admin or management experience is ideal.
- Sales and Marketing Skills: Experience in retail sales, sales support, or marketing communications is preferred.
- Technical Proficiency: Proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, and internet search engines. Bi-lingual in Spanish is a plus.
Hours & Compensation:
- Schedule: Full-time, Monday - Thursday, 8:00 a.m. - 5:00 p.m.; Friday, 8:00 a.m. - 4:00 p.m. with a 1-hour lunch break.
- Compensation: Starting at $17.50/hr., negotiable based on skills and experience. Includes PTO, Holidays, and 401k.
If you're looking for a rewarding and enjoyable role where you can make a real difference in people's lives, we invite you to apply to join our caring team at The Hearing Place.Apply Now and become a part of our mission to enhance the quality of life for our patients!