*Entry level position for Recent College grads with healthcare majors Job Responsibilities: Primary Function:
- Perform Patient outreach to coordinate care, including schedule appointments.
- Collect all patient demographics and complete a full registration in EPIC for every patient that is scheduled.
- Complete review of patient coverage and submit authorizations for insurance.
- Interact with health system staff in coordinating patient care.
- Pharmacy prescription coordination and interactions with third parties.
- Image uploads and third party radiology support for Image Library/Reading Room staff.
- Excellent customer service, insurance knowledge and attention to detail are key competencies to ensure the accuracy of the patient's medical record and a positive customer experience.
- Room to grow in other areas within the health systems Radiology Department (Reading Room and Film Library)
Responsibilities:
- Demonstrate ability to navigate healthcare applications (Epic, Cerner, iCite, etc.) and Call Center applications/telecom equipment (Kyruus, Genesys, etc.)
- Gain knowledge of physician, department and overall healthcare scheduling processes to ensure accurate and appropriate physician/service referrals/appointment and scheduling of all outpatient services/exams.
- Complete a full patient registration including collection of all patient demographics, guarantor data and insurance eligibility and benefits.
- Provide excellent customer service to each caller including consistent use of customer service/telephone standards.
- Interacts with co-workers, visitors, and other staff consistent with the values of healthcare clients.
- Will document all calls in appropriate software.
Additional Responsibilities and Competencies:
- Accurate and consistent tracking of patient or third party interactions. Will ask on each call and follow PC reminders and prompts.
- Appropriate greeting for each interaction, including identifying self.
- Professionalism and respect at all times with patient, doctors or other healthcare parties.
- Request hospital affiliation or location patient prefers.
- Always offer to schedule an appointment to drive growth.
- Adhere to schedule (lunch, breaks, shift starts) and attendance policies.
- Direct patient access issues and concerns to Manager or Director.
- Consistent use of references and software prompts to enable accurate scheduling.
- Accurate registration of callers and classes, screenings, and special events.
- HIPAA guidelines should be followed on all patient encounters.
- Meet daily call volume ad quality metrics.
- Complete outbound scheduling calls from the healthcare system work-queues.
- Handling of service requests via web appointment request form.
Required Skills:
- Superior Customer Service and Telephone skills
- Ability to type and use a computer.
- Experience in a Healthcare Environment or Appointment Scheduling.
- Timeliness, patience and professionalism
- Insurance knowledge, sound judgement, critical thinking, pleasant telephone voice.
Preferred: Bachelors degree in related industry or working to obtain such. Other details
- Job Family Healthcare
- Pay Type Hourly
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