Patient Care Liaison Spine Ortho
: Job Details :

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day, 8 a.m. - 5 p.m.

Location: 601 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701

The community youll be caring for:

• Faith based & mission driven organization
• Central Floridas premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

The role youll contribute:

Demonstrates, through behavior, AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

• Coordinates full spectrum of care for surgical referral patients coming from out of town, out of state, or out of country, in addition to local patients, from initial referral contact through post-op care. This includes hospitality and travel arrangements.
• Attends local consumer marketing events to act as the champion of the Spine and Orthopedics Institute, cultivating strong relationships to result in new business.
• Follows up with all patient information requests from the website and events and schedules appointments for those patients accordingly.
• Shares accurate information, answering questions and communicating the expected cycle of care process with the patient and family. This includes in-depth explanation of the surgical process from the time of identification through post-op care.
• Facilitates a smooth transition for patients moving from one division of the Institute to another. This includes Outpatient Rehab and Pain Medicine.

Qualifications

What You Will Need:

Required:

• Basic computer skills
• Knowledge of Microsoft Outlook and Microsoft Word
• Phone skills and etiquette
• Excellent communication skills both oral and written
• Problem solving skills
• Minimum 3-year work experience in customer service or the healthcare industry

Preferred:

• Bilingual in English and Spanish
• Familiar with Medical Terminology
• Experience in handling emergent situations
• Bachelors Degree in Business Administration, Communication, or a related field.

Job Summary:

The Patient Care Liaison serves as a patient advocate by navigating the patients continuum of care and acting as a personal concierge for all patients of the Spine and Orthopedic Institute at ADVENTHEALTH Altamonte. Responsible for coordinating travel and hospitality arrangements for all local, out-of-town, out-of-state, and international surgical patients from the time of referral through post-op care. Acts as a champion of the Spine Health Institute at local consumer events to attract new business and answer questions as the primary knowledge expert of the service line. Serves as the primary point of contact for existing patients who have questions regarding their care. Provides strategy and insight to the ADVENTHEALTH Altamonte Business Development team from the patient point-of-view to develop initiatives at the Institute that are profitable and beneficial to existing and potential patients. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Marketing & Communications

Organization: AdventHealth Altamonte Springs

Schedule: Full-time

Shift: 1 - Day

Req ID: 24037278

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.