St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Care Manager is responsible for the quality, safety, and efficiency of patient care providers in the Center. This includes functional responsibility for the day-to-day operation of all components of the Center and integration into St. Luke's Ambulatory Services (SLAS) and Network's personnel, planning, budgeting, marketing, clinical review and committee structure. The Patient Care Manager also assumes a leadership role in the Center's planning including but not limited to personnel, performance improvement, patient safety, regulatory compliance, programs/services, and physical plant issues.
JOB DUTIES AND RESPONSIBILITIES:
- Assumes 24-hour responsibility/accountability for planning, organizing, and supervising care necessary to assure patient safety and meet the needs of patients served at the Center.
- Performs direct administrative functions for the Center.
- Develops, implements, and evaluates short- and long-range performance improvement and operational goals and objectives for the Center.
- Implements policies, procedures, rules, regulations, and best practices and ensures that clinical practice standards are met.
- Analyzes and responds accordingly to Center specific performance, outcome, and financial data.
- Develops capital and operational budgets in collaboration with Finance and Service Line leadership.
- Selects, motivates, and retains staff and maintains a formal recognition plan.
- Develops, evaluates, and adjusts current and future staffing based upon patient care needs and initiates adjustment as needed.
- Maintains Center records for administrative and regulatory purposes.
- Facilitates Center-based councils, participates in SLAS or Network councils, leads projects for performance improvement, and organizes monthly staff meetings and committee meetings.
- Enhances job knowledge by remaining current in trends in the health care industry and specialty areas.
- Works closely with appropriate medical staff leadership and members in the development and attainment of Center goals.
- Promotes an environment that fosters inquiry, creative thought, nursing education programs, and development and application of evidence-based practice initiatives.
- Reviews performance of staff, assures staff competencies, and initiates remedial actions when appropriate.
- Serves as an internal Risk Manager/Patient Safety Officer for the Center, overseeing the safety and risk management programs assuring a safe environment for patients, medical staff, visitors, and facility employees.
- Manages and implements the Center's Emergency Preparedness Plan and all elements of the Life Safety Plan.
- Ensures annual Infection Risk Assessments and subsequent Infection Control plans are maintained in compliance of Pennsylvania Act 52 of 2007.
- Contributes to the progress and development of Quality Assessment and Performance Improvement programs.
- Facilitates annual and quarterly meetings for Center Governing Boards.
- Serves as facilitator for licensure, certification, and accreditation organizations.
- Ensures the Center is in compliance with all local, state, and federal regulatory laws regarding the operation of an ambulatory surgery care facility.
- Other duties as assigned
PHYSICAL AND SENSORY REQUIREMENTS:
Sit up to 10 hours per day, 2 hours at a time. Stand for up to 10 hours per day, 4 hours at a time. Walk 6 hours per day, 10 minutes at a time. Consistently lift, carry, and push objects up to 10 lbs. Transport patients weighing up to 500 lbs. via wheelchair, bed, and/or stretcher with assistance when appropriate. Consistently pull up to 10 lbs. Frequently pull up to 250 lbs with assistance when appropriate. Frequently stoop, bend, crouch, kneel, and climb. Frequently reach above shoulder level. Occasional crawling. Must be able to perceive attributes of an object through touch. Frequently finger and handle objects. Occasionally firmly grasp, twist, and turn objects with hands and fingers. Must be able to hear as it relates to general, near, and far conversations and equipment alarms. Must be able to see as it relates to general vision, near, far, color, and peripheral vision, depth perception, and visual monotony (e.g., computer screen).
EDUCATION:
Graduate of a professional nursing program. Registered Nurse with current license to practice in the state of Pennsylvania or seeking licensure through endorsement. Bachelor of Nursing or enrollment in a Bachelor of Nursing Program required upon hire or at time of promotion.
TRAINING AND EXPERIENCE:
Minimum of three years clinical experience with demonstrated leadership abilities required. Sound clinical knowledge in the area to be managed. Strong interpersonal skills. Demonstrated ability in Human Resources and financial resource management. Current BLS and ACLS certifications required. PALS certification required for St. Luke's Endoscopy Center – Buxmont upon hire or at time of promotion. Basic computer skills.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.