Patient Care Partner - Telehealth
: Job Details :

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Collaborates with all clinical departments using virtual care (a/k/a telehealth) and designated staff at the patient's site for the purpose of facilitating and assisting with telehealth encounters between patients and providers. This position exists to support the treatment of a patient locally and to reduce interfacility transfers by allowing specialists and other providers to virtually care for patients at a distance. Provides direct patient care, including treatments and diagnostic studies as directed by a Registered Nurse. Provides other support services, dictated by patient needs, as a care delivery team member. Utilizes effective and appropriate communication styles. Supports unit and hospital goals and objectives. Job Duties

• Under the direction of the distant provider, facilitates a clinical exam, including the utilization of any required peripheral devices (e.g., electronic stethoscope), other technology (e.g., video conferencing equipment) and software (e.g., Epic, Vidyo, etc) ensuring a comprehensive virtual care encounter is conducted.
• Serves as a liaison between unit/practice staff at the patient's location and providers at a distant site to coordinate the timely scheduling of virtual care encounters.
• Provides care to and related activities for designated patients using a patient/family centered approach and in accordance with established policies and procedures.
• Employs astute observational skills and properly communicates findings, changes, or problems to the RN.
• Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Functions as a department team member to support unit-based patient experience goals as well as hospital goals and objectives.
• Demonstrates team building skills by participating in the orientation of new staff, as assigned.
• Performs validated technical skills based upon clinical specialty and unit practice.
• Utilizes technology and incorporates technology to optimize alternative modes of care delivery.
• Completes quality control checks on designated unit equipment, if applicable.
• Conducts patient rounds as assigned, anticipates patient needs, and answers/responds to patient call light or pages promptly.

Minimum Qualifications

• Must be 18 years old or older
• Six months recent experience in direct provision of patient care activities, including treatments and/or diagnostic studies or
• Successful completion of LVHN's inexperienced technical partner course.
• Ability to follow direction and provide accurate reports.
• Attainment and maintenance of unit-specific competencies.
• Ability to organize and prioritize assignments in the delivery of patient care.
• Basic computer skills.
• Demonstrates ability to work with clinical leadership and staff level clinicians across various service lines.
• American Heart Association Basic Life Support - State of Pennsylvania within 180 Days

Preferred Qualifications

• High School Diploma/GED or
• Associates/Bachelor's Degree Healthcare related Field
• CMA - Certified Medical Assistant - AAMA - State of Pennsylvania
• CNA - Certified Nursing Assistant - State of Pennsylvania

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.