Patient Care Representative
: Job Details :

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.Ready to make your application Please do read through the description at least once before clicking on Apply.As a patient-centered optometry practice, we go the extra mile for our patients! As an Patient Care Representative, you will work directly with our patients to ensure they receive the high level of customer service and patient centered care that have made Simon Eye Associates the most trusted provider of eye care in Delaware.What You'll Do:Obtain patient medical history including chief complaint, history of present illness, past ocular and general history, family ocular and general history, and history of allergy and medications.Perform patient verifications.Schedule patient appointments, including outbound annual appointment reminders.Conduct pre-testing and specialized tests for exams.Educate patients on the insertion and removal of contact lenses.Assist patients with contact lens orders by explaining their benefits and providing cost comparison information.Process contact lens orders including placing order, verification, preparation, dispensing, following up on late and/or back ordered lenses, and assisting patients with questions regarding their orders.Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed.Communicate with providers and staff throughout daily events.What You'll Need:At least 2 years of experience providing exceptional customer service, preferably in a fast-paced medical environmentHigh level of professionalism and self-motivationAbility to multi-task; to work quickly and accurately while maintaining a positive patient experienceProficiency in using computer databases including typing accuracyAbility to work at least one evening per week and two Saturdays per month to meet patient needsQFYSe75tkd