Patient Care Representative
: Job Details :

Position InformationJob Title Patient Care Representative Department Family Medicine - Clinics Pay Grade 6 Job Category Support Staff Job SummaryDo you want a rewarding career helping patients and empowering a community? As the Patient Care Representative at Kingsport Family Medicine, you'll play a crucial role in improving patient wellness and delivering exceptional experiences.You'll be the friendly face patients see when they arrive. You'll skillfully guide them through registrations, answer questions with empathy, and schedule appointments to meet their needs. You'll process payments efficiently so patients can focus on their care.Behind the scenes, you'll ensure patient information is organized and accessible for providers. You'll keep medical records filed neatly so the care team has what they need at their fingertips.You're a natural problem-solver who thrives in fast-paced environments. You care deeply about people and take pride in your work. As part of our compassionate team, you'll make a real difference by streamlining processes and providing 5-star service to patients daily.If helping others in a welcoming healthcare setting inspires you, this is the role for you. Join us in our mission to enhance lives through quality family medicine.This position is located at Kingsport Family Medicine.All positions at East Tennessee State University are contingent upon sufficient funding.The value of employment at ETSU goes far beyond salary. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including paid time off & leave, paid holidays, health and life insurance, retirement, access to university facilities and services, and much more! Check out the ETSU Human Resources Benefits page for additional information. is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.Knowledge, Skills and Abilities* Knowledge of office equipment: copier, fax, multiline phone system* Ability to work in a fast-paced environment, be flexible, and handle stress well* Ability to accept responsibility and take initiative in accomplishing duties* Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing* Ability to communicate professionally via telephone* Ability to handle all patient information responsibly* Ability to adhere to and apply all university, college, department, and clinic policies and procedures* Ability to behave professionally at all times and present a positive image of the facility* Ability to work as a team member* Ability to react calmly in emergencies* Ability to pay attention to details* Ability to apply time management principles to accomplish assigned duties* Keyboarding skills and basic computer knowledgeRequired Qualifications* High school diploma or GED with* Two (2) years office experienceOR* At least one (1) year of post-high school course-level work with* One (1) year of office experience.Preferred Qualifications* Similar experience in medical front office (including knowledge of managed care insurance, CPT- and ICD- coding, cashiering, and appointment scheduling)* Experience with electronic health records (Allscripts preferred)* Experience with practice management software (Allscripts PM preferred)* Experience with telephone customer service on a multi-line phone systemSalaryPosting Detail InformationPosting Number SS01695P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No Open Date 11/18/2024 Close Date Open Until Filled Yes Special Instructions to ApplicantsSupport Staff/Clerical positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.