Patient Care Specialist
: Job Details :

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Healthcare Position Patient Care Specialist Description SummaryThe goal of this position is to provide clerical services which result in the accurate resolution of patient requests, such as scheduling appointments, placing orders, and communicating patient requests to other team members or clinicians. Patient Care Specialists engage in established protocols to ensure consistent service delivery.DetailsJob Category: Healthcare, ClericalSupervisory Role: NoClient-Facing: YesResponsibilities and DutiesGreet and assist all patients initially as they enter the clinic.Copy all supporting documents needed for billing insurances (i.e., ID and insurance cards) and verify information in patients' charts.Answer phone calls and route busy phone traffic.Verify insurance eligibility and calculate patient responsibility.Ensure that all insurance authorizations have been obtained accurately and entered into the system.Schedule and confirm appointments based on established guidelines for doing so.Dispense contact lenses and various ophthalmic materials to patients.Collaborate with other departments to ensure patient requests are received by the appropriate team member.Ensure that all clinic procedures comply with HIPAA rules and regulations.Calculate patient charges and collect payments at checkout.Reconcile all monies and credit card receipts daily.Educate patients on the products and services which are available to them and/or their clinician recommends.Actively engage in patient communications.Perform any additional tasks assigned by Management or the Practice Owners.Position Requirements Qualifications and Education Requirements 2+ years work experience in customer service preferred.2+ years work experience in healthcare desired.Required Skills Must be able to remain in a stationary position at least 60% of the time.Must be able to move or transport items weighing up to 20 pounds around the office.Must be able to move around inside the office to access file cabinets, office machinery, supplies, etc.Must be able to operate a computer and other office productivity machinery, such as a fax machine, copier, scanner, printer, calculator, and/or phone.Must be able to communicate effectively and efficiently with coworkers, Supervisors, and patients via digital, verbal, and written mediums.Benefits Paid Time Off (PTO).Holiday Pay.Employer-sponsored health insurance.Employer-sponsored savings plan.Free and/or discounted vision services.Location Morgantown Full-Time/Part-Time Full-Time Benefits Free vision exams; Discounted eyewear; Uniform allowance; PTO & UTO; Employer sponsored health insurance (match up to 50%); 401(k) retirement (match up to 4%); Monthly bonuses This position is currently accepting applications.