Patient Care Specialist
: Job Details :

OrthoNY is looking for a Patient Care Specialist to join our collaborative and supportive team. In this role, you'll enjoy a positive work environment with a focus on work-life balance while coordinating surgeries, appointments, and medical documentation. This position offers opportunities to learn and grow in the healthcare field, working closely with providers and patients to ensure seamless care. If you're highly organized, detail-oriented, and looking for a fulfilling role where you can make a difference, Apply today!General Description:The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:Perform follow up related to past, present or future office visits of patients for their designated providers;Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient's medical record;Complete paperwork (i.e., disability, worker's comp, PT referrals and prior authorizations) as needed;Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;Handle all appointment rescheduling for providers as needed;Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;Communicate with case managers regarding care as needed;Other responsibilities as needed/assigned.Qualifications:The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:High school diploma required, associate or bachelor's Degree preferred;3 years of experience working in an office setting, medical setting preferred;Surgical scheduling experience and/or LPN license and experience a plus;Proficiency with Microsoft Office required; experience with an EMR a plus;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Valid driver's license and vehicle for needed travel.Reports to: Site Operations ManagerType of position: Full TimeFLSA Status: Non-Exempt40 hours per week