Patient Care Specialist
: Job Details :

JOB SUMMARYJoin our team in Bardonia, NY - as a Patient Care Specialist. Your main responsibility will be to assist patients in selecting the proper medical cannabis products for their needs and are the go-to product expert on duty at the store. Patient Care Specialists engage in one-on-one conversations with patients from the time they walk into the store until they check out. Compliance with applicable rules and regulations as implemented by the state will be required.The ideal Patient Care Specialist should be friendly and positive, much like the barista who provides you your favorite coffee. We hope our patients are drawn to our Patient Care Specialists and the dispensary because of our service, our products as well as your approachable and knowledgeable demeanor.CORE JOB DUTIESHelp patients make the right choices by knowing how the different methods of cannabis affect patients differentlySuggesting dosage starting points for new patientsCorrect cash handlingVerification of proper paperwork, documentation, and ID for patientsAccurate use of the Point of Sale (POS) system; timely data entry of patient profiles in both the POS system and the state's electronic verification systemMaintenance of hard copy files (when required)Assist in verifying the accuracy of orders when being deliveredEnsure security measures and safety compliance for the storeMaintain an organized and clean storeManage the visitor logReporting of employee issues or patient situationsProvide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaintsREQUIRED EXPERIENCE, EDUCATION, AND SKILLSHigh School Diploma or equivalent1 - 5 years' experience in customer serviceHigh Energy, Patient-Focused, CompassionateRetail experience mandatoryExcellent customer service skillsAbility to learn and understand cannabinoids and how they interact with the human bodyAbility to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications, and emailAbility to work effectively with employees, management, patients, governmental agencies, community members and the general publicUnderstanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating proceduresADDITIONAL REQUIREMENTSMust be 21 years' old or older to work at the store#J-18808-Ljbffr