Patient Contact Center Representative
: Job Details :

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offeringa fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life.The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments.Manage large amounts of inbound calls in a timely mannerFollow company call guidelines when handling different types of callsDe-escalate situations involving dissatisfied patients, offering patient assistance and supportVerify patient insurance and benefits while having patients on the lineSchedule, reschedule, cancel, and confirm patient appointmentsNotify the Patient Contact Center Supervisor of any issues that they may be experiencing with any callsInform Patient Contact Center Supervisor of any technical issues that arise within the workdayPerform all tasks assigned by Patient Contact Center SupervisorJob SpecificationsTypically has the following skills or abilities:One to two years of administrative experience with at least one year providing Administrative supportDemonstrated ability to successfully perform multiple tasks in a fast-paced environmentWorking knowledge of MS Office packageEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements madeExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify customer needsProven problem-solving, negotiations, and decision-making skillsAbility to use appropriate discretion and judgment in applying customer/call handling guidelinesAbility to listen, process transactions and interact with customers simultaneously in a fast-paced environmentWork Location:5709 Johns RdTampa FL 33634Salary Ranges: $13.50 - $15.50Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.Optical Outlets Benefits PackageTo empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial.Here's a quick overview of the standard benefits package.* Medical and dental insurance* Free vision care insurance and eyewear discounts* 401(k) retirement plan with employer match up to 3.3%* Paid vacation and holidays* Life, accidental, and disability insurance plans* EAP access for employees and familyVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.As a regular part of doing business, VSP Vision ( VSP ) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.