Patient Coordinator
: Job Details :

DescriptionJOB QUALIFICATIONSEDUCATION:* High School Diploma required* Associate Degree preferredEXPERIENCE:* Requires a minimum of two years of recent (within the last 5 years) front office/support experience* High proficiency with computers and electronic communication preferred* Dentrix software preferredSKILLS AND ABILITIES:* Strong interpersonal skills* Strong organizational and teamwork skills* Ability to prioritize multiple requests efficiently* Strong attention to detail and accuracy* Effective written and verbal communication skillsLICENSES / CERTIFICATIONS:* None requiredDECISION MAKING* Prioritize duties* Strong willingness to respond to patient questions/requestsBUSINESS RELATIONSHIPS* Demonstrates exceptional patient care and interacts effectively with doctors, patients, vendors, visitors, team members and the broader health care community* Demonstrates a commitment to service, organizational values and professionalism through appropriate conduct and demeanorCONFIDENTIAL INFORMATION* All patient records/conversations/benefit electionsHOURLY WAGE* Based on experienceHOURS/WEEK* Approximately 36 - 40 hours/weekJOB PURPOSE: To enhance the daily operations of the clinic by providing excellent service and communication to our patients. Responsibilities include providing first point of contact friendly patient services; scheduling patients; accurate and effective scheduling; treatment consultations and excellent patient service.ESSENTIAL FUNCTIONS:1. SERVICE RESPONSIBILITIES:* Exemplify excellent patient care.* Foster a positive attitude at work when interacting with staff and patients and be a team player.* Practice First Choice Dental's philosophy of direct communication.* Perform work in an efficient manner and be timely with patient care.* Provide coverage at other sites when requested.* Respect patient privacy through professionalism and confidentiality.* Initiate ideas for ways the site can improve or become more efficient.* Maintain effective organizational skills and a high attention to detail.2. DAILY RESPONSIBILITES:* Accurately schedule patient appointments via phone or in person.* Answer phones by warmly greeting the caller.* Fill the schedule when there are openings or cancellations.* Complete appointment verification process.* Refer patients to proper specialist/office based on clinical need(s) and/or insurance.* Verify insurance coverage for patient when necessary.* Review prior day's claims for accuracy.* Post any patient payments received by mail.* Run end of day reports for proper deposit balance.* Batch credit card machine and verify all transactions.* Provide daily deposit to clinical administrator for approval.* Deliver cash deposit to financial institution.* Confirm patient's upcoming appointment.* Review account ledgers and perform breakdowns to understand the patient balance.* File patient charts and paperwork.* Monitor patient communication software.* Transfer charts as needed.* Sort and distribute mail.* Inactivate patient accounts when requested.3. PATIENT CHECK IN RESPONSIBILITIES:* Greet all patients warmly.* Verify the patient's information.* Verify patient communication preference.* Notify clinical staff of patient arrival.* Provide new patients with appropriate paperwork.* Enter new patient paperwork and verify any necessary information.4. PATIENT CHECK OUT RESPONSIBILITIES:* Greet the patient during hand-off from clinical staff.* Verify that all treatment has been entered into the ledger.* Submit claim for the day's procedures.* Collect any balance due.* Run third party financing transactions.* Post payments.* Schedule next appointments for the patient.5. FINANCIAL RESPONSIBILITIES/TREATMENT PLANS:* Understand and follow First Choice Dental's financial policy.* Answer financial questions.* Establish financial arrangements.* Secure a signed financial arrangement for recommended treatment.* Provide patient information about upcoming treatment (i.e. brochures, appointment card, treatment plan, etc.).6. INSURANCE RESPONSIBILITIES:* Understand insurance coverage and be able to explain coverage to patients.* Submit insurance pre-determinations and follow up with the patient.* Complete new insurance breakdowns and submit to insurance department.* Review Fast Attach for necessary attachments. Review EDS for denied claims and correct as necessary.* Process insurance appeals.7. CONTINUING CARE RESPONSIBILITIES:* Contact patients who are past due for their recall appointments.* Make last minute calls to fill hygiene schedules.* Follow our continuing care protocol and review connected hygiene appointments.