Job Type Full-timeDescriptionPosition Title: Dental Patient CoordinatorLocation: Advanced Dental Care, Juno Beach, FloridaJob Overview:Advanced Dental Care is seeking an organized, compassionate, and professional Dental Patient Coordinator to join our team in Juno Beach, Florida. As a Dental Patient Coordinator, you will be the first point of contact for our patients, assisting them with appointment scheduling, answering questions, processing insurance claims, and ensuring an outstanding patient experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for providing exceptional patient care in a friendly and efficient manner.Key Responsibilities:
- Greet and check-in patients upon arrival, ensuring all necessary paperwork is completed.
- Schedule, confirm, and reschedule patient appointments in person or over the phone, ensuring smooth coordination with the dentist's availability.
- Verify and update patient information in the system, including insurance details, medical history, and contact information.
- Process and submit dental insurance claims, track claim status, and communicate with patients regarding insurance coverage.
- Handle patient inquiries and concerns with professionalism, providing clear information on procedures, billing, and office policies.
- Prepare patient charts for upcoming appointments, ensuring that all relevant documentation is available.
- Collect and process patient payments, manage billing, and follow up on outstanding balances or payments.
- Assist with managing office supplies and maintain an organized front desk area.
- Collaborate with the dental team to ensure patients receive timely care and follow-up appointments.
- Ensure that the office runs smoothly, keeping to appointment schedules and minimizing patient wait times.
- Maintain confidentiality and comply with HIPAA guidelines at all times.
Qualifications:
- High school diploma or equivalent; additional dental office training preferred.
- 2+ years of experience in a dental office setting, preferred.
- Strong knowledge of dental insurance plans, billing procedures, and claims processing.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in dental office software, Open Dental, preferred.
- Excellent verbal and written communication skills.
- Ability to maintain a calm, professional demeanor in a busy environment.
- Compassionate, empathetic, and patient-focused attitude.
- Ability to work collaboratively with other team members in a positive, supportive manner.
Working Hours:
- Full-time position, Monday through Thursday.
Compensation:
- Competitive salary based on experience
- Health benefits (medical, dental, and vision)
- Paid time off and holidays
- Continuing education opportunities
- Employee discount on dental services
How to Apply:Interested candidates are encouraged to submit their resume along with a cover letter detailing their experience and why they would be a good fit for the Dental Patient Coordinator role at Advanced Dental Care.Advanced Dental Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.RequirementsEducation and Training
- High School Diploma or equivalent.
- Minimum one-year dental related experience and/or training; or equivalent of combination of education and experience.
FLSA Status: HourlyReports to: Operations Manager.