Patient / Donor Counseling Specialist
: Job Details :

Patient / Donor Counseling SpecialistJob Locations: US-IN-IndianapolisID: 2024-10572Category: Health ServicesPosition Type: Full TimeOverviewVersiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.Position SummaryThe position exists to manage donor eligibility status and to perform processes that follow from that status resulting in a critical layer of safety between unsuitable donations and recipients. Objectives include counseling donors regarding all aspects of eligibility, processes of health history deferral management, resolution of eligibility issues, post donation information, abnormal test follow up, lookback, recipient tracing, and re-entry, and donor incident (injury/reaction) follow up. A near perfect degree of completeness and accuracy is expected, as well as attention to detail, self-motivation, and prioritization skill sets. The incumbent works individually, but also within a group to coordinate the accomplishment of all daily tasks; and participates in peer-review second checks.ResponsibilitiesCounsel donors regarding the significance of their infectious disease testing results as well as their reason for health history deferrals.Process daily health history deferrals and related tasks.Initiate and complete post-donation-information cases.Assist with obtaining or clarifying health history.Perform duties related to abnormal test findings.Request testing and perform reentry of donor with prior non-confirmed test results when eligible.Perform duties related to donor incident follow up.Ensure donors are eligible or deferred according to regulations.Other duties as assigned.Understand and perform in accordance with all applicable regulatory and compliance requirements.Comply with all standard operating policies and procedures.QualificationsEducation:Bachelor's Degree in science/allied health field, nursing, or medical technology required.Or Associates Degree in related field with an additional 2 years experience in a health-related field.Experience:1-3 years in a health-related field working with donors/patients/clients required.1-3 years direct health care experience or infectious disease education/counseling required.Knowledge, Skills and Abilities:Strong verbal and written communication skills in English.Basic mathematical aptitude.Strong assessment and problem-solving skills.Ability to maintain concentration for long periods despite interruptions.Ability to interact with others to build relationships in a confidential manner.Follows universal precautions and protective measures.Tools and Technology:Personal Computer (desktop, laptop, tablet) required.General office equipment required.Microsoft Suite required.Virtual meeting technologies required.Cell phone for on-call and reading company emails required.#AJ123#LI-SA1Connect With Us!Not ready to apply? Connect with us for general consideration.#J-18808-Ljbffr