Patient Engagement Coordinator
: Job Details :

Position Summary:Responsible for collection of outcomes assessments and patient satisfaction surveys, communication with the treatment team and documentation of completion.Position Responsibilities:Clinical / Technical Skills (40% of performance review)* Assist the patient with completion ofadmission and discharge outcomes assessments appropriate to population and program within the designated time frames.* Assist the patient with completion of patient satisfaction surveys.* Notification to treatment team members of completion of admission and discharge outcomes assessments and communication of identified patient safety issues to treatment team.* Ability to use the dynamic forms for completion of outcomes assessments and satisfaction surveys.* Ability to scan and file completed outcomes assessments in the electronic health record.* Provide data of completed outcomes assessments and patient satisfaction surveys including patient comments.* Understanding of the Discharge Calendar for preparation for discharge and to ensure completion of discharge outcomes assessments and patient satisfaction surveys are completed and reviewed prior to discharge.* Interdepartmental communication to ensure admission outcomes assessments are completed within the designated time frames.* Assist the patient in registration and completion of additional engagement programs.* Perform other duties as required.Safety (15% of performance review)* Strives to create a safe, healing environment for patients and family members.* Follows all safety rules while on the job.* Reports near misses, as well as errors and accidents promptly.* Corrects minor safety hazards.* Communicates with peers and management regarding any hazards identified in the workplace.* Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.* Participates in quality projects, as assigned, the monthly Performance and Improvement Committee and supports quality initiatives.Teamwork (15% of performance review)* Works well with others in a spirit of teamwork and cooperation.* Responds willingly to colleagues and serves as an active part of the hospital team.* Builds collaborative relationships with patients, families, staff, and physicians.* The ability to retrieve, communicate, and present data and information both verbally and in writing as required* Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.* Demonstrates adequate skills in all forms of communication.Integrity (15% of performance review)* Strives to always do the right thing for the patient, coworkers, and the hospital* Adheres to established standards, policies, procedures, protocols, and laws.* Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.* Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.* Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership* Exemplifies professionalism through good attendance and positive attitude, at all times.Compassion (15% of performance review)* Demonstrates accountability for ensuring the highest quality patient care for patients.* Willingness to be accepting of those in need, and to extend a helping hand* Desire to go above and beyond for others* Understanding and accepting of cultural diversity and differencesQualificationsEducation* Required: High School Diploma or equivalent. CPR and hospital-selected de-escalation technique certification.* Preferred: Some college coursesExperience* Preferred: One (1) year of experience in a health care or behavioral health care setting.* May substitute education for experience.