At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence.Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary Position Highlights:The Patient Experience Advisor serves as a patient experience subject-matter expert on aspects of patient experience that drive positive patient outcomes, improve team member experience, and improve our Moffitt branding, patient retention, and loyalty. Through program needs assessment, curriculum development, mastery level teaching and coaching, the Consultant influences, motivates, and drives change that aligns with our institutional patient experience strategy and goals. The Advisor interacts with all levels of the organization and functions through a highly collaborative approach. The Advisor is a change agent, facilitator, designer, trainer, coach, evaluator, and an outstanding communicator who develops and maintains strong working relationships. The Advisor plays a key role in identifying and esigning patient improvement initiatives and working with stakeholders on implementation.
Responsibilities:- Knowledge of adult learning methods, curriculum and program development and evaluation, learning technology development and delivery.
- Analytical skills to assess and use patient experience data to drive performance improvement.
- Utilizes solid curriculum development and adult learning theory, and instructional design methods to create patient experience-related programming.
- Reviews relevant research and incorporates findings to guide educational content.
- Evaluates and revises educational programs based on evaluative findings.
- Use analysis tools to evaluate patient experience deficits, identify gaps between the current state and the desired future state, and research best practices for improvements.
- Develops, coordinates, and leads the implementation of evidence-based practices for improving key performance metrics.
- Serves as a coaching resource to leaders and front-line team members, facilitating and supporting the deployment of processes, behaviors and initiatives to achieve the best patient experience.
Credentials and Qualifications:- A Master's degree with a minimum of five (5) years' experience in healthcare or customer service, experience in program and curriculum development, training and coaching for continuous improvement is required. Specific experience in a healthcare setting is strongly preferred.
OR
- A Bachelor's degree with a minimum of ten (10) years' experience in healthcare or customer service, experience in program and curriculum development, training and coaching for continuous improvement is required. Specific experience in a healthcare setting is strongly preferred.
Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
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