Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood. The Patient Experience Coordinator is an ideal opportunity for those seeking to be an integral part of a fertility patient's journey towards becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Experience Coordinator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care. We are seeking a Patient Experience Coordinator to join our dedicated team at the Institute for Human Reproduction in Oak Brook, IL. This is a full-time position, working 40 hours a week from Monday to Friday 6:30 AM - 3:00 PM schedule. RESPONSIBILITIES
- Greet and check in patients, verify information, and direct them to appropriate departments.
- Answer and manage incoming calls, schedule appointments, and coordinate with clinical staff.
- Maintain patient records, process billing information, and collect copays.
- Ensure a clean and welcoming reception area.
- Other duties and project as assigned
POSITION REQUIREMENTS
- High school diploma or equivalent required; experience in a medical office preferred.
- Minimum of 2 years of experience in a medical office or front-office clinic setting (preferred).
- Experience in women's health or fertility settings (preferred).
- Strong communication, organizational, and multitasking skills.
- Proficiency with electronic medical records (EMR) and basic computer skills.
COMPENSATION & BENEFITS $19.00 - $23.00 hourly The compensation range for this position is between $19.00 and $23.00 per hour.Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process. DIVERSITY & INCLUSIVITY At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal-opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.