DescriptionJoin Our Team at Sanitas!Sanitas is hiring a Full-Time Patient Experience Representative for our Palm Beach - Lake Worth facility in Lake Worth, FL. The Patient Experience Representative will be committed to providing exceptional patient service, supporting patients, their families, and Sanitas staff. This role is key to maintaining a positive, family-centered, problem-solving environment, where employees provide memorable experiences for patients.What We Offer:
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Life & AD&D Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
Responsibilities:
- Maintain a safe environment for patients, staff, and families.
- Serve as an expert on patient-and-family-centered care.
- Greet and guide patients, providing assistance as needed.
- Handle patient concerns and direct them to appropriate resources.
- Manage stress and workload effectively while maintaining a calm demeanor.
- Foster a compassionate environment by building strong relationships with staff, patients, and families.
- Supervise the lobby area, addressing delays and assisting with service recovery.
- Support the implementation of patient experience best practices and service models.
Required Skills & Qualifications:
- Strong communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to multitask, organize, and prioritize work under pressure.
- Discretion in handling confidential information.
- Commitment to Sanitas core values.
- Proficiency in Microsoft Office.
- High School Diploma or equivalent required.
- Bilingual in English and Spanish required.
- Minimum 1 year of relevant experience.
- Must meet immunization and health screening requirements.
- Flexible schedule to rotate weekends, holidays, and shifts.
Physical Demands:
- Ability to stand, walk, and lift up to 50 pounds.
- Frequent reaching, bending, and physical activity required.
- Vision abilities including close, distance, and peripheral vision.
- Exposure to environmental conditions and noise.
About Sanitas Medical Center:Sanitas is a global leader in patient care, offering quality healthcare across 8 countries. We foster a supportive, innovative culture and prioritize employee development. Apply today to join our team!
Required Skills1. High School Diploma or equivalent.2. Bilingual (English and Spanish).3. Minimum 1 year of relevant experience.4. Required to meet immunization and/or health screening requirements.5. Able to rotate weekends, holidays, shifts and center location according to company needs.
Optional Skills1. Relevant or any other job-related vocational coursework.2. Consideration may be given to an appropriate combination of education/training, and proven experience.