Location: Buffalo,NY, USA
**Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt II**
Location: Buffalo, NY, United States
Share: mail **Job Description**
**Facility:** Administrative Regional Training Cntr
**Shift: Shift 1**
**Status:** Full Time **FTE: 1.000000**
**Bargaining Unit:** ACE Associates
**Exempt from Overtime:** Exempt: No
**Work Schedule:** Days and Evenings
**Hours:** Between 7a-7p.
Summary:
Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.
Responsibilities:
**EDUCATION**
* High School diploma or equivalent required
**EXPERIENCE**
* Knowledge of Healthcare and medical terminology preferred
* Experience in Contact Centers preferred
* One (1) year of experience in a customer service or call center setting preferred
**KNOWLEDGE, SKILL AND ABILITY**
* Possesses basic customer service skills and empathy while interacting with patients
* Demonstrates excellent, active listening skills
* Shows comfort with Microsoft Word and Excel
* Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum
* Demonstrates a personal commitment to promoting high performance
* Strives for continuous improvement
* Maintains high energy and a positive attitude
* Excellent time management, organizational and problem-solving skills
* Strong oral and written communication skills
* Thinks quickly and uses appropriate judgment
* Demonstrates diplomacy and patience while interacting with consumers and colleagues
* Demonstrates regular, consistent and punctual attendance
* Must be able to work variable schedules
* Able to interact with staff, colleagues and stakeholders in a respectful manner
* Maintains a neat and professional appearance
**WORKING CONDITIONS**
**E****NVIRONMENT**
* Normal heat, light space, and safe working environment; typical of most office jobs.