Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a careerdestination with nearly 6,000 colleagues who reflect the diversity of our community.
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:
- Level II Trauma Center
- Joint Commission Comprehensive Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle
Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.
Your Role:
- Upholds patients' rights, advocates for patients and families, and enhances the overall patient experience continuously.
- Serves as a patient advocate.
- Manages patient feedback and suggestions.
- Serves as a resource to the organization for improving patient satisfaction and the patient experience.
- Performs duties in accordance with Tallahassee Memorial HealthCare's (TMH) strategic plan and quality improvement (QI) principles.
Reports To:
- Director/Patient Experience (JC: 019001)
Supervises:
Required Education:
- Associate degree in health care, social sciences, communication, or a related field.
Preferred Education:
- Bachelor's degree in health care, social sciences, communication, or a related field.
Required Experience:
- Three (3) years of relevant health care, patient advocacy, patient relations, customer service, or performance improvement experience.
Preferred Experience:
- Administrative skills.
- Proficient in Microsoft (MS) Office.
- Skilled in using computer applications in day-to-day functions.
- Exceptional verbal and written communication skills.
- Exceptional interpersonal skills.
- Ability to unite around a common goal.
- Possesses a desire to make a difference.
- Professional.
- Goal oriented.
- Detail oriented.
- Organized.
- Compassionate.
- Empathetic.
Required Certification/License/Registry:
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.