Job Type Full-timeDescription Are you ready to join a team that creates smiles? Our Patient Experience Specialist is responsible for creating a warm, friendly environment. This person welcomes every person with a smile and ensures that every appointment gets off to a great start! This team member is the first face and voice of Rapid City Orthodontics and will exemplify maturity, integrity, compassion, and teamwork at all times. We are patient focused and possess a WILL do attitude. PRIMARY RESPONSIBILITIES/DUTIES
- Check-in, check -out and answer questions the patient/parent has
- Collect and process personal data and insurance information for the family
- Schedule appointments for new and established patients
- Confidently speak with parents and collect various forms of payment as needed
- Adhere to strict confidentiality and privacy policies
- Operating a computer and various office equipment
- Maintain a clean, professional work environment and personal appearance
- Answering the phone and handling all patient communications via text messaging and email
- Assist with administrative tasks as assigned
- Supporting the day-to-day success of the team
#SDBLIFERequirementsSkills required
- Ability to multi-task with interruptions throughout the day
- Heart for putting the patients first
- Reliable
- Confident
- Exceptional problem solver
- Excellent communication skills-both in-person and electronically
- Knowledge of various computer applications and general clerical procedures
- Exceptional problem solver
- Strong work ethic and sense of personal integrity