Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.Day (United States of America)
LocationOlympia Center
Job Description- Leads key projects aimed at achieving strategic patient family experience goals across the organization. This includes utilizing performance improvement methods to assess, plan, implement and re-evaluate the effectiveness of strategies.
- Provides coaching to departments and Family Experience Teams working to achieve goals including coordination and analysis of data, conducting observations, project planning and implementation, and presentation of results. As part of coaching efforts, identifies opportunities to directly engage patients, families and staff through strategies such as rounding, focus groups, supplemental surveys, and family and kids advisory boards.
- Demonstrates expertise of the patient- family survey process which includes emphasis on the effective coordination, analysis, reporting and utilization of survey and any supplemental data. As a liaison between the survey vendor and organization, remains current on any vendor or governmental changes (i.e., Value Based Purchasing) that impacts goal setting. Provides additional survey analysis for other organizational imperatives such as Magnet re-designation.
- Conducts needs assessments to determine department specific and/or organizational education needs related to the patient and family experience and assists in developing and implementing content.
- Presents to both internal and external audiences on patient and family improvement strategies and outcomes.
- Actively identifies both evidence-based and innovative strategies to further engage patients and families in their care and experience.
- Other job functions as assigned.
EducationBachelor's Degree (Required)
Benefit StatementFor full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer matchVarious voluntary benefits:
- Supplemental Life, AD&D and Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children's facilities
- Discount purchasing program
There's a Place for You with UsAt Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.Support email: ...@luriechildrens.org