Providing financial resources and support to our patients is part of our organizational commitment to improving the health of the communities we serve. As a Full-Time Patient Financial Advocate you will have the privilege of guiding patients through the self-pay accounts receivable resolution, while ensuring the financial integrity of Astera Health This position is full-time: 80 hours per pay period, Monday - Friday with hours primarily between 8:30a - 5:00p. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short- and long-term disability and our employee wellness initiative. Responsibilities include, but are not limited to:
- Interviews patients to arrange methods of payment or to determine eligibility for Uncompensated Care program and other financial assistance programs
- Acts as a liaison between patient financial services and clinic operations to resolve customer inquiries specifically related to billing and customer satisfaction
- Assists patients with billing and payment questions.
- Evaluates individual's ability to pay using information obtained from the patient, credit files, or hospital account records.
- Consults patients prior to procedures to discuss estimated procedure pricing
Competencies required:
- Ability to communicate effectively, both orally and in writing.
- Exceptional customer service skills.
- Ability to operate a computer and use Microsoft Office products such as Outlook, Word, and Excel.
- Great listening skills and tact are required for dealing frequently with conflict and negative adversarial interactions as well as patient financial information.
Education and experience required:
- Associates degree in related field
- Or, an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.
Astera health is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.