Patient Financial Advocate Oncology Clinic
: Job Details :

Primary City/State:

Phoenix, Arizona

Department Name:

C/P-Support Services-Clinic

Work Shift:

Day

Job Category:

Clinical Care

The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you're ready to change lives, we want to hear from you. Apply today.

The Multi-Specialty Oncology Clinic at the Banner University MD Anderson Cancer Center provides outpatient consults with physicians, advanced practice providers, therapists and other practitioners who specialize in oncology care. We ensure comfort, consistency and continuity by taking an innovative approach to oncology care that ties together the inpatient and outpatient aspects of care. We have a team of highly qualified, experienced RNs and MAs who partner with our providers in providing excellent care to the oncology patient. This position is required in order to meet the daily needs of the clinic, to maintain a positive patient experience and workflow efficiency.

This is a full time, day shift position, Mon-Fri 8-430. This is a hybrid role with 0.6 FTE at BUMCP and 0.4 in NW Valley. In this clinic, this position assists with completion of financial assistance paperwork or obtaining financial reimbursement for Oncology Service Line patients, review all account information to assist with patient financial advocacy; resolving issues as they arise related to financial assistance decisions, and explain and obtain signatures on legal forms and foundation applications. Looking for PAS experience, community outreach and someone who is tech savvy with spreadsheets. Hybrid role, opportunity for growth, with excellent benefits.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARYThis position assists with completion of financial assistance paperwork or obtaining financial reimbursement for Oncology Service Line patients. Reviews all account information to assist with patient financial advocacy; resolves issues as they arise related to financial assistance decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and foundation applications.CORE FUNCTIONS1. Provides financial counseling to patients and their families. Explains company financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.2. Acts as a liaison between the patient, the billing department, and the payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.3. Communicates with clinical team and outside entities to ensure all parties are aware of patient needs and status. Works to meet the patients' needs in financial services.4. Researches concerns and provides resolutions to patient's issues and needs, in collaboration with all team members5. Collaborates with social services to offer advice on lodging and transportation options, and local attractions for patients and families traveling to Banner Health facilities from outside the surrounding area.6. Obtains and tracks grants from outside foundations, enters them into the system, generates reports to identify if grants are expiring/exhausted and reapplication needed. Completes application/reapplication when appropriate. Communicates to the appropriate clinical staff.7. Reviews system reports for billing compliance and accuracy. Communicates with appropriate staff to correct billing discrepancies and assist with resolving documentation problems.8. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Requires knowledge of patient financial services, or financial service processes normally acquired over one or more years of work experience in hospital customer service and/or medical billing or related experience with a financial institution or background.Requires strong organizational abilities, proficiency in Professional Customer Service, oral and written communications, accurate and efficient keyboarding with strong competencies in the use of common office software applications, the ability to create spreadsheets to analyze and present data. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.PREFERRED QUALIFICATIONS

Bachelor's Degree in Business Administration-preferred. Work experience with the Company's systems and processes is preferred. Previous cash collections experience is