Location: Tavernier,FL, USA
The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Degrees:
* Minimum- High School Diploma, Certification, GED, Training, Experience
Additional Qualifications:
* Associate's degree preferred.
* One year working experience in a high-volume, fast-paced public health setting or revenue cycle setting with demonstrated experience in payment collection, such as billing, sales, and collections/customer service.
* In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
* Heavy emphasis in meeting department and individual collection goals.
* Complete and successfully pass the new hire Patient Access training course.
* Revenue Cycle background including knowledge on insurance contracts, collections, authorizations, and pre-certifications, as well as Health Care regulatory guidelines to include HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
* Excellent interpersonal, communication (verbal and written), and customer service skills.
* Ability to multitask and have an agile mindset.
* Basic knowledge of Microsoft Word and Excel. Bilingual (English/Spanish).