Patient Greeter
: Job Details :

Job Description:

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Job Essentials

As a Hospital Greeter you need to know how to:

* Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital. Arranges escorts for visitors or patients, in conjunction with the volunteers, whenever necessary, to their desired destination. Contacts hospital staff member or department to confirm the appointment and arrival of the guest.

* Facilitate smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services.

* Demonstrate a good understanding of the registration process and works to ensure smooth patient admissions.

* Maintains accurate electronic sign-in log of all guests/vendors. Uses complimentary Scotland Yard system to ensure timely admissions whenever possible and utilizes the paging system when necessary.

* - Work with volunteers to ensure patients are escorted and handed off to Registration using the Talking up method and AIDET.

* Gives accurate information and directions. Is up to date on hospital activities, including meetings, conferences, available hours in departments, etc.

* Completes administrative tasks including copying, scanning, making appointments and word processing as assigned.

* Answers incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service.

* Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.).

* At all times maintains professional public image and behavior towards co-workers, hospital medical staff, visitors and patients. Demonstrates awareness of his/her public image in interpersonal relationships in the workplace. Communication, cooperation and assistance are given promptly in a clear and courteous manner. Consistently adheres to the confidentiality policy.

* Demonstrates a teachable, positive, can-do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions.

Shift Details

* Three - 12 hour shifts

* 6am - 6:30pm

Minimum Qualifications

Preferred Qualifications

* High School Diploma or equivalent

* Bilingual proficiency in English and Spanish

* At least one (1) year of customer service experience in admissions or the hospitality industry, preferably in a hospital setting.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Anticipated job posting close date:

09/27/2024

Location:

Intermountain Health Lutheran Hospital

Work City:

Wheat Ridge

Work State:

Colorado

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.29 - $21.92

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.