Patient Guest Services Assistant
: Job Details :

Patient Guest Services AssistantJoin our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Indian River Hospital is in sunny Florida's Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.Indian River Hospital's Patient Guest Services Assistants (Redcoats) serve as highly visible resources for patients, family members and visitors by creating a warm, caring, comfortable and informed experience at Indian River Hospital.A caregiver in this position works 3:00pm - 11:30pm.A caregiver who excels in this role will:* Meet, greet and assist patients, guests and colleagues by providing directions, obtaining wheelchairs and providing non-medical transport.* Be a highly visible, enthusiastic person who ensures that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and always delivering empathetic care.* Facilitate communication among patients, families, caregivers and providers when needed.* Provide service recovery as needed and assist with resolving patient and family concerns using the Respond with H.E.A.R.T. model at the point of service.* Elevate unresolved concerns to leadership for the department/unit where the concern originated.* Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room.* Remain stationary at the front entrance to welcome patients and visitors as needed.* Talk with patients about something other than why the patient is here, ask how the patient's experience is going and ask if the patient has any other needs prior to leaving the patient.* Access patient information to confirm appointment times, appointment locations and room numbers as needed.* Provide limited concierge services to assist patients and guests with hospital services and community amenities at designated locations.* Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.* Observe programs and coach as needed.* Respond to medical alerts to assist with patients/visitors, families and obtain appropriate equipment if needed.Minimum qualifications for the ideal future caregiver include:* High school diploma or GED.* Excellent communication and interpersonal skills.* Ability to exercise judgment to accurately triage inquiries.* Basic computer skills (Epic, Outlook, etc.).Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Requirements:* Manual dexterity to operate office equipment.* Requires frequent data entry, standing, walking, and sitting.* Normal or corrected vision, hearing, speech.* Excellent hand/eye coordination.* Lift up to 25 pounds.* Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.Personal Protective Equipment:* Follows Standard precautions using personal protective equipment.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.