Patient Information Advocate
: Job Details :

Title: Patient Information AdvocateDepartment Org: Service Excellence - 109860Employee Classification: B1193Bargaining Unit: AFSCMEPrimary Location: HSC HShift: 1Start Time: 8:00am End Time: 4:30pmPosted Salary: Starting at $17.69/hrFloat: FalseRotate: FalseOn Call: FalseTravel: FalseWeekend/Holiday: FalseJob Description:Under the direction of the Service Excellence Operations Manager, responsible for the coordinating the UTMC customer complaint and resolution process. The primary responsibility is to facilitate the needs of our patients, families and visitors while providing outstanding customer service. This position is responsible for ensuring complaints are appropriately handled to ensure JCAHO and other regulatory agency requirements are met.Minimum Qualifications:High school diploma/GED required.5 years of customer service experience required in dealing with patient rights and concerns, issues, grievances required.Preferred Qualifications:Bachelor's degree in Business, Communications, or Healthcare Administration or a combination of education and relevant work experience within the healthcare environment preferred.5 years of customer service experience investigating patient, family, and visitor concerns, issues, grievances and complaints in a hospital setting preferred.Conditions of Employment:To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.Equal Employment Opportunity Statement:The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at ...@utoledo.edu or 419-###-#### between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.Advertised: 20 Dec 2024 Eastern Standard TimeApplications close: