Patient Intake (Consult) Coordinator - Mental Health
: Job Details :

Looking to change lives and make a difference? If you have a patient-first mentality, are compassionate, and are driven to exceed expectations: We want to hear from you Greenbook TMS provides TMS Therapy to those suffering with treatment-resistant depression. Our company is fast-growingand we are looking for dedicated professionals to join our team. Patient Intake (Consult) Coordinator - Mental Health Full-time Consult Coordinator position now available covering our Newport News centers. The Consult Coordinator is responsible for initial consultations - meeting with prospective patients to discuss what TMS is, how it works, what to expect, gather patient's history and determine with relative certainty if the patient meets medical necessity prior to the patient meeting with our physicians.We are seeking someone who has multiple years of experience with patient intake in mental health or related fields.The Consult Coordinator's primary role is to supervise the patient flow process for each patient within the designated centers from booked consult to TMS patient; and provide guidance to center staff on insurance-related items, as well as corrective oversight when identified.Responsibilities include, but are not limited to:Provides educational consultations to interested patients within designated centersMaintains consistent & clear communication with prospective patient throughout flow processCompletes entire consult SOP and uploading of relevant documents to various systemsSupervises all aspects of the follow up to ensure each patient gets insurance approval to begin treatmentsOversees & approves all prior authorizations prior to physician & works with physicians to obtain approval from various insurance companies, whether directly or through oversight of interested techniciansTroubleshoots insurance obstacles, and writes necessary appeals forms for Regional Manager (RM) & Medical Director (MD) approvalFollows appeals process to monitor progressAssists in identify & train technicians interested in becoming a PC with RM approvalScheduling:Schedules & maintains MD availability within designated centersNotifies RM of any scheduling issues or MD availability issuesTrains staff on idiosyncrasies of each MDSchedules PC availability & travels to various centers ensuring PC availability within covered centers is equitable & adequate for volumeReporting:Reports at the beginning of each month on workflow to RMFailed consultsDenialsAppealsPending patientsMay take corrective action with RM approvalCompiles statistical reporting and submits to regional manager on a monthly basisRemains current on evolving insurance criteria and informs team when changes occurDelivers TMS Therapy to our patients when neededHandles office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, insurance authorizations, and handling of all medical records in compliance with HIPAAOther duties as neededQualifications:Bachelor's degree in business, management, marketing, psychology, or a related field preferred, or5 years of medical office managementSalesForce experience preferredThis position requires travel to our Newport News center. Hours of operation are flexible and vary depending on our patients' needs.We offer a competitive pay range (based on education level and prior experience) PLUS a generous benefits package including 401(k) with company match, paid time off, and medical/dental/vision benefits.Who we are:Operating through 130 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation ( TMS ) therapy and Spravato (esketamine nasal spray), FDA-cleared, non-invasive therapies for the treatment of Major Depressive Disorder ( MDD ) and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Spravato is offered to treat adults with treatment-resistant depression and depressive symptoms in adults with MDD with suicidal thoughts or actions. Greenbrook has provided more than 1.3 million treatments to over 40,000 patients struggling with depression.Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!To learn more about our WHY, click here: patient testimonies on HOW we are transforming lives for the better, click here: TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us! Greenbrook supports an accessible internet. If you have any questions about our accessibility features, please contact us at All Rights Reserved | Greenbrook TMS NeuroHealth Centers.#J-18808-Ljbffr