Job Description:
As a Patient Liaison, you will have the opportunity to:
- Responsible for all functions that place in the waiting room itself (greeter desk included).
- Some leadership over the PSRs in conjunction with the PSR team lead/manager.
- Responsible for communicating deficiencies at the front desk to front desk manager.
- Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
- Primary facilitator of all patient complaints, feedback, and compliments.
- The person will investigate patient feedback with manager, team lead supervisor.
- Responsible for communication between front desk and technologists regarding delays.
- Assist manager with process improvement (office workflow from patient point of view).
- This employee is working for and on the behalf of the patient.
- Responsible for follow-up in conjunction with manager.
- Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement.
We offer competitive pay and full benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, advancement opportunities, hands-on training, inter-company transfer opportunities, and a host of other perks! Work today, get paid today! Weve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Become a valued member of our growing company by submitting your resume.
Minimum Qualifications, Education and Experience
- High School Diploma/GED required.
- Ability to consistently function professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, vendors as well as referring physicians and their staff.
- Demonstrate initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
Pay Range: USD $16.00 - USD $23.86 /per hour Shift: Mornings Shift Variations: Monday thru Friday 9:00am - 5:00pm