Patient Liaison
: Job Details :

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Liaison, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Responsible for all functions that place in the waiting room itself (greeter desk included). Some authority over the PSR's in conjunction with the PSR team lead/manager Responsible for communicating deficiencies at the front desk to front desk manager. Required to carry a transient ThinkPad needed for scheduling, registration, access to systems. Primary facilitator of all patient complaints, feedback, and compliments. The person will investigate patient feedback with manager, team lead supervisor. Responsible for communication between front desk and technologists regarding delays. Assist manager with process improvement (office workflow from patient point of view). This employee is working for and on the behalf of the patient. Responsible for follow-up in conjunction with manager. Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement. You Are: Detail oriented. Extremely professional. Must have a friendly demeanor. Willing to put other people's needs before their own personal needs. Must be able to handle intense customer service complaints without issue. Incredible communication skills (verbal and nonverbal). Able to multi-task. Must be creative, innovative and help in the development of this position. Must be willing to travel to different sites. Person must not be constrained by an hourly position, must be flexible. Must exhibit great empathy and compassion. Must have a great deal of patience along with a calm demeanor. Must be extremely reliable. To Ensure Success In This Role, You Must Have: High School Diploma or GED Intermediate to advanced computer skills Strong multitasking and communication skills Experience providing exceptional customer service Medical terminology knowledge and recent medical/radiology office experience is preferred.