Patient Navigator
: Job Details :

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at ...@housingworks.org Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ( RWDSU ). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a CBA ) between Housing Works and the RWDSU This position requires applicants to successfully complete a background check through the New York State Office of Children and Family Services when it supports the mandate under Section 424-a of the Social Services Law for legally authorized agencies to inquire of the Statewide Central Register of Child Abuse and Maltreatment (SCR) as to the existence of any indicated reports of child abuse and maltreatment against an applicant prior to employment, certification, or licensure in the childcare field. All background checks will be conducted and reviewed in accordance with applicable federal, state and local law. Compensation Range: $20/hr - $22/hr commensurate with experience.Overview: The Health Services: Retention and Adherence Department seeks a Patient Navigator to join our team as we address HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approaches to meeting the needs of people living with HIV (PLWH) with team-based care management. The program makes use of a navigation approach to identify, advocate for, and coordinate the complex healthcare and social service systems necessary to ensure improved outcomes among PLWH. Patient Navigators provides all home-based HIV health promotion, support and skills building services to the patients on a quarterly, monthly, weekly or daily basis. Responsibilities:

• Educates, coaches and empowers patients living with HIV to obtain and maintain medical stability.
• Accompanies patients to routine primary care appointments and to other health care and social services encounters, as warranted.
• Is responsible for administering HIV health promotion curriculum and tracking the patient's progress through the curriculum.
• Regularly meets face to face with clients on time per individual track level
• Coordinates ongoing navigation and logistical support for appointment keeping reminders, transportation, childcare arrangements, or other barriers.
• Works with the client, care coordinator and primary care provider to develop and follow up on the integration of intake assessment, care plan and reassessment.
• Actively provides integrated services with other health services programs.
• Completes Undetectable and HIP TIP intake and reassessments.
• Completes client data entry on time in all electronic records, (Eshare, EIcare) to ensure appropriate payments are received.
• Keeps accurate detail record keeping of client's progress in progress notes per program requirements, electronically as well as in chart form.
• Provides critical feedback to other members of the health care team based on his/her observations in the field.
• Provides DOT services at client's home, work or any other location that is convenient for clients.
• Provides client - centered, culturally and linguistically competent services.
• Supports the delivery of preventive and primary care to enrolled clients by facilitating adherence to scheduled appointments.
• Provides coordination among Health Centers and Supportive Services programs as well as other units in the organization.
• Coordinates and participates in case conferences as a member of the integrated team.
• Participant in program and agency quality initiative projects.

Minimum Requirements

• Minimum of two years' experience in the health field or case management.
• Ideal candidate has an Associates/bachelor's degree in related field or field-based experience in lieu of degree.
• Bilingual English/Spanish is preferred.
• Disciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals.
• Ability to work with and understand issues of people with HIV/AIDS, mental illness and substance use populations.
• Good verbal and written communication skills.
• Embraces a harm reduction approach to working with underserved populations.