Patient Navigator
: Job Details :

About Us:

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:

• Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.

• Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
• Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
• Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
• Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
• Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
• Assist in connecting patients to services for support (ie: social work, financial counseling)
• Tracking of all patient contacts, follow ups, barriers to care and outcomes
• Ensures the delivery of patient care through the coordination of customer services
• Participates in interdepartmental and ancillary activities to ensure quality, cost-effective

patient care.

• Responsible for all core competencies and Cooper standards of care

Experience Required:

Experience working in a healthcare office setting, or community outreach and education required.

Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population

Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.

Ability to take direction, follows through with tasks, and work independently.

Flexibility, optimism, and a cooperative working style.

Education Requirements:

High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.

Special Requirements:

Fluency in Spanish preferred.

Competent in basic computer skills; knowledge of using an electronic health records system preferred.