Job DescriptionThe Patient Navigator functions as a point person for coordination of patient care to provide a smooth transition throughout the patient's cancer journey. Performs various administrative functions including, but not limited to, departmental reports, taking and documenting minutes and assisting with meeting scheduling. The Patient Navigator conveys a positive image of the Cancer Institue while providing excellent customer service.Responsibilities1. Facilitate the elimination of barriers to treatment and supportive care.
- Coordinate correspondence for patients referred to navigation and support.
- Coordinate transportation for patients in need of assistance with this barrier.
- Assess for benefits and determine if the patient has coverage for referred services.
- Coordinate and interact with patient's families and caregivers as assigned.
- Coordinate referral upon request for resources from a patient, family or caregiver.
- Facilitate communication throughout the Cancer Institute.
- Documentation of encounters in the EMR.
2. Maintain monthly departmental reports.
- Complete external foundation reports on a monthly basis.
- Coordinate the monthly expenses related to transportation and submit report.
- Obtain necessary information in the EMR for patient's utilizing grant monies.
- Maintain monthly follow-up reports in compliance with Commission on Cancer standards.
3. Customer Service/Office Duties
- Answers the phone in a professional, courteous, and timely manner.
- Efficiently route any calls/phone messages to appropriate staff in a timely manner.
- Answer voicemails by the end of business day and complete requests promptly.
QualificationsExperience, Education, Training, Special Skills, and Licensure:
- Experience: 3 years administrative experience preferably in healthcare
- Education: High School Diploma or GED
- Training: Proficient in Microsoft Word and Excel
- Special Skills: Excellent written and verbal skills, Critical thinking skill, ability to think independently, anticipate needs and take initiative. High level of interpersonal skills to handle sensitive and confidential information.