Patient Navigator
: Job Details :

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact ...@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Patient NavigatorDepartment:Health System Shared Services | Patient Facilitated ServicesScope of PositionThe goal of the Patient Facilitated Services (PFS) program is to maintain and deepen connections to those who actively support the mission of Ohio State; create lasting, mutually beneficial new relationships, impact people's lives through outstanding service to targeted populations before, during or after an encounter with the Wexner Medical Center. The Patient Navigator is responsible for delivering superior customer service at The Ohio State University Wexner Medical Center in managing new and ongoing care for key populations in an expedited, high-touch, highly personalized and innovative way. The patient navigator reports to the Administrative Director.Position SummaryThe Patient Facilitated Services patient navigator is responsible assisting in the coordination and relationship management of the healthcare concierge program, which serves unique target audiences. This includes facilitating ambulatory care, navigating the health system, visiting patients, and addressing a host of other needs at the highest level of customer service. The patient navigator participates in the entire spectrum of Patient Facilitated Services responsibilities, transfers knowledge, and leverages all PFS staff to appropriately serve unique audiences for which he or she is the point of contact. This position serves Ohio State strategic initiatives in both business and fundraising development and is a liaison with the Ohio State Office of Development for principal and major donor level grateful patient stewardship, as well as the Ohio State Office of Government Relations and other externally facing offices. This position is a key ambassadorship role at Ohio State and the Ohio State University Wexner Medical Center.Minimum Qualifications* Bachelor's degree or equivalent experience. 0 years of relevant experience required. 2-4- years of relevant experience preferred.* Knowledge of academic institutions and/or academic medical centers and how they work.* Strong appreciation for and ability to consistently provide the highest level of customer service.* Strong emotional and social intelligence.* Ability to connect with persons across disciplines and social stratifications.* Ability to be autonomous and collaborative.Our Comprehensive Employee Benefits Include* An array of retirement plan options, each with a generous employer contribution.* Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.* Paid vacation and sick leave, including short and long-term disability and paid parental leave.* Get the most out of the Public Service Loan Forgiveness program.* And much more!Additional Information:Location:Doan Hall (0089)Position Type:RegularScheduled Hours:40Shift:Varying ShiftsFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The Ohio State University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.Applicants are encouraged to complete and submit the Equal Employment Identification form.