The Patient Navigator enhances the patient and provider experience by appropriately coordinating the care of new patients across multiple specialties. The NPC will guarantee that new patients are prepared for their initial visit by providing them with education packets and direction while also ensuring the patient has provided the office with all information (records, imaging, etc.) pertinent to their visits. There is a strong emphasis on customer service, communication and decision making.
- The Patient Navigator is the main point of contact for new patients in the Department(s) and is expected to convey emphathy and competence in coordination of the patients' care
- Responds to requests for new appointments within 24 hours
- In collaboration with the clinical team, the NPC will follow the new patient triage workflow to ensure that new patients are cared for by the appropriate provider
- Frequently meets with clinical team to ensure triage workflow is up to date and effective
- Schedules new patient appointments and actively manages new patient slots to ensure access and appropriate usage
- Responsible for new patient chart prep (collation of imaging, test results, pathology results, etc.) to ensure a robust and successful new patient visit
- In cases where patients do not have all information needed for visit, the NPC will assist the patient in further coordination to be fully prepared for a new patient visit
- Chart prep finalized 72 hours prior to new patient visit
- Assists in developing new patient materials
- Develops and cultivates relationship with care teams and managers
- Expert knowledge of all systems that are used by NPC (Epic, Outlook, Excel, Word, etc.)
QualificationsHigh School Diploma or GED requiredBachelors Degree preferred
Conditions of EmploymentCovid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing StatementAbout Jefferson Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.