Role: Patient Portal Liaison Job Location: RemotePay Range: $32/ Hr - $37/ Hr Job Responsibilities:
- Telephonic delivery of patient support services
- Serve as a liaison between patient, professional health care departments and Central Office management
- Helping to guide patients in need of medical services.
- Reviewing relevant information in the Electronic Medical Record
- Collaborative Coordination of appointments for patients at H+H Facilities
- Tracking the results of outreach calls made to patients
- Understanding the value-based payment metrics driving patient outreach
- Communicating with patients in a caring, empathic, and culturally competent manner
Job Requisites:
- One year experience
- Basic Excel skills
- Patient or customer outreach/interactions
- Strong interpersonal skills, both verbal and written.
- Excellent customer service skills.
- Must be able to type 25 to 35 wpm.
- Strong internet and computer skills.
- Have a professional manner.
- Strong training experience.
Preferred Skills:
- Bilingual is a plus
- Strong communication skills
- Organized
- Experience meeting productivity targets is a plus
- Cultural competency and appreciation for health equity
- Experience with NYC H+H and/or the communities in which it serves.
- Ability to work some evenings and/or weekends to increase patient reach rate is a plus
Education:
- High School Diploma or GED required.
- BA or currently enrolled in a BA program,
- Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.