JOB SUMMARY: The basic function of the Registrar is to efficiently process all patients according to the standards established by the organization.QUALIFICATIONS AND EDUCATION:Education:
- High school diploma or GEDrequired.
Qualifications:
- Minimum of (1) year of experience in the medical field preferred.
- Strong communication and customer service skills required.
- Knowledge of inpatient admitting and outpatient registration process preferred.
- Strong computer skills required, including accurate data entry skills required.
- Must have excellent organizational, time management and problem-solving skills as well as the ability to work independently and be self-directed as necessary.
- Must be a team player and willing to work with all staff to get the overall job accomplished.
- Must have a willingness to accept change and new ideas as the medical business changes often.
- Ability to demonstrate a professional manner in work setting.
- Ability to hold all information in strict confidence.
- Medical Terminology knowledge preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Follows all policies and procedures of OSS, and in particular Admissions and Financial policies and procedures while completing daily tasks.
- Ensures all demographic and insurance information required is gathered and entered into hospital computer system for all patient visits as well as laboratory charges.
- Ensures any pre-certification and pre-authorizations are obtained and documented in the hospital computer system.
- Identifies potential issues regarding authorizations and acts as a liaison with the patient and pre-registration and precertification departments regarding eligibility and authorization issues.
- Collects patient co-pays, co-insurance and/or estimated out-of-pocket expenses, capturing 80% or greater at time of service as required and described in the OSS Financial policy. Responsible for reconciling daily payments.
- Performs reception duties of checking patients in, answering phones, formatting charts and updating patients on status of surgeon delays.
- Demonstrates good judgment in safeguarding OSS information to include confidentiality of all medical and patient information. Adheres to the patient's Bill of Rights and Confidentiality Information.
- Maintains a positive and professional attitude towards all patients, patients' family or representatives, co-workers and medical staff.
- Shows flexibility in scheduling as required by the department, including flexibility in work location.
- Recognizes areas or functions that may need improvement and offers suggestions to the appropriate member of management.
- Answers telephones promptly, identifies self and directs calls as appropriate
- Participates in Hospital Greeter's Desk rotation.
- Registers patients for his/her scheduled visit with the provider. Verifies patient demographic information and updates computer system as needed.
- Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information.
- Travels to other offices when there is an organizational need to provide coverage.
- Maintains a positive and professional attitude towards patients, co-workers and physicians.
- Keeps work area orderly and neat.
- Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well being of the Practice
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:No direct reports.LANGUAGE SKILLS:Ability to communicate effectively with staff, peers, physicians and the public. Ability to speak and understand English fluently.PHYSICAL DEMANDS:Light physical effort; some standing, walking, bending, reaching, stooping; manual dexterity to operate keyboard and other equipment; detail oriented; able to maintain a pleasant and courteous demeanor under all circumstances.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:Climate controlled environment with occasional periods of being outside.#LI-DH1