Patient Registration Professional
: Job Details :

Make a difference with us! Beloit Area Community Health Center is a dedicated non-profit looking for passionate individuals to join our mission.Why work with us?* Great Benefits (Medical/Dental/Vision/401K Plan/Life Insurance Offerings)* Generous PTO Plan* Excellent Work-Life Balance* Fun Employee Events!JOB SUMMARY:The Patient Registration Professional greets, registers, assists, directs, and schedules patients and visitors. Collects financial and demographic information, and processes patient payments. Responsible for basic administrative and office support. Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Hours are Mondays through Fridays, 7:45 am to 5:00 pm.ESSENTIAL JOB FUNCTIONS:* Welcomes and directs patients in a prompt and courteous manner.* Monitors visitor access and alerts appropriate personnel.* Provides supportive procedures for department staff, patients, and visitors.* Responsible for registering patients, verifying, and updating patient financial and demographic information.* Maintains a 97% accuracy rating on patient demographics and insurance updates.* Maintains scheduling system and follows office scheduling procedures.* Answers telephone and determines purpose of callers, and forwards calls to appropriate personnel.* Updates appointment calendars. Receives, sorts, and routes organizers as appropriate.* Participates in preparation, filing and maintenance of medical records.* Participates in daily charge posting including gathering, entering codes, and posting daily charges.* Reviews charges with patients and explains financial policies.* Accepts and records patient payments and obtains any 3rd party billing information such as Medicaid and private insurance. Provides necessary receipts.* Assists patients in completing necessary registration forms and maintains forms in an appropriate manner.* Responds to routine requests for information from patients and visitors.* Maintains work area and lobby in neat and orderly manner.* Attends meetings as required.* Participates in all safety in all safety programs which may include assignment to an emergency response team.* Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.* Actively participates and is accountable for duties assigned that support the Mission and Values of being certified as a Patient Centered Medical Home.* Follows all CHS policies, procedures, regulatory and legal requirements.* Completes required trainings on time.* Other duties as assigned.PREFERRED QUALIFICATIONS:Skills/Abilities* Ability and determination to efficiently carry out Community Health System, Inc. mission statement.* Knowledge of office procedures in the healthcare environment.* Ability to work independently.* Knowledge of reception typing, computer operations, filing and multi-line telephone system.* Knowledge of all functions and related tasks in the area of customer service, e.g. walk-ins, appointments, registration, follow-up, and potential 3rd party reimbursement.* Capability to function effectively and calmly in an unpredictable and often stressful environment.* Knowledge of office procedures.* Ability to work while seated for long periods of time.* Knowledge of all functions and related tasks in the area of customer service.* Ability to use office equipment: telephone, computer, copier, fax, and calculator.* Ability to work independently and with others.* Ability to work under pressure and high stress, maintain personal composure, evaluate situations, and act/react appropriately and use tact in dealing with visitors, patients and difficult situations.* Ability to read and answer emails in a timely fashion.* Ability to identify and maintain confidential/HIPPA information.* Conserves organization resources.* Bilingual preferredEducation* High School Diploma or GED required.* Associate Degree in Medical Secretary/Medical Administrative Specialist preferred.* Specialized training in medical/dental/behavioral health terminology preferred.Related Work Experience* 1-3 years of Clerical or Secretarial experience in a healthcare setting with strong medical/dental/behavioral health vocabulary preferred.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is required to perform tasks involving physical activity, which may include lifting of supplies, equipment; extensive bending, standing, walking or sitting may be required.* The employee must occasionally lift/ and or move up to 10 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this Job, the employee is frequently exposed to significant work pace/pressure. The noise level in the work environment is usually moderate.LINES OF SUPERVISIONThe Receptionist reports to the Patient Registration Supervisor.DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job class. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Community Health Systems, Inc. is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.