Overview:Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word Dignity Health St. Bernardine Medical Center is a 342-bed acute care nonprofit hospital located in San Bernardino California. The hospital offers a full complement of services including the Inland Empire Heart and Vascular Institute an award-winning orthopedics program surgical weight loss and is an official Neurovascular Stroke Center as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit for more information.Responsibilities:
The Patient Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception registration and other interactions during the patients stay in the facility. Duties include assisting in proper identification of the patient collection of patient demographics information financial counseling coordination with the hospitals bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.
This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support St. Bernardine Medical Centers strategic plan and the goals and direction of the quality improvement/process improvement activities.
Qualifications:
Experience:
- Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles
Education:
- High School diploma GED or equivalent.
Skills:
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
- Knowledge of charity care programs as well as the various government and non-government programs preferred.